Fenua Market – Fare Rata

Fenua Market, created in collaboration with Fare Rata, is a groundbreaking e-commerce platform in Tahiti, designed to connect local vendors with customers in a digital marketplace. As the Project Manager, I led a team to overcome significant technical challenges, bringing local commerce into the digital age.

Stack:

My Role and Achievements:

• Technical Innovation: Successfully integrated Elastic Search with a SQL database, enhancing real-time data accuracy and search efficiency.
• Mobile Optimization: Prioritized a mobile-first approach, ensuring a seamless user experience across devices.
• Bilingual Accessibility: Implemented French-to-English translation, making the platform accessible to a broader audience.
• User-Centric Features: Developed customer dispute resolution and efficient refund processes, building trust and reliability.

Impact:

My leadership in these areas not only elevated the user experience but also positioned Fenua Market as a leader in Tahiti’s online retail space. This project showcases my ability to navigate complex technical challenges and deliver solutions that drive growth and user satisfaction.

Taxi App for Tahiti (Client App + Driver App)

Discover my latest venture: a cutting-edge cross-platform taxi mobile app designed for Tahiti. This personal project was an exploration into the capabilities of React Native and AWS Amplify, resulting in a seamless client and driver app experience.

Stack:

My Role and Contributions:

• Full-Stack Development: Handled both front-end and back-end development, ensuring a cohesive user experience.
• Innovative Solutions: Integrated AWS Amplify to streamline communication between client and driver apps.
• Learning and Implementation: This project was a deep dive into React Native and AWS Amplify, demonstrating my ability to quickly learn and effectively apply new technologies.

Impact:

This taxi app is a testament to my skills in mobile app development and my proficiency in leveraging modern technologies like React Native and AWS Amplify. The project showcases not only technical expertise but also a keen interest in creating practical, user-friendly solutions.

Currency exchange Web app – Fare Rata with IEOM

At Fare Rata, I spearheaded a crucial project to allow currency exchange across French Polynesia. Our goal was to develop a web app that enabled front office users from all islands to seamlessly exchange old Polynesian francs into new ones, facilitating transfers from local islands to Tahiti and then to the IEOM (Overseas Note-Issuing Bank).

Stack:

My Role & Contributions:

• Leadership in Development: Managed a dedicated team of developers, guiding the project from concept to completion.
• Innovative Solution: Built upon an existing Fare Rata platform, ensuring ease of adaptation for users.
• Technology Integration: Utilized AngularJS for frontend development and C# /.Net Core 5 for backend, balancing legacy systems with modern requirements.
• Efficiency in Execution: Achieved the remarkable feat of delivering the project within a mere 2 months, encompassing feasibility studies, requirements drafting, and deployment across 81 post offices in French Polynesia.

Impact:

This project not only streamlined the currency exchange process but also demonstrated my ability to lead complex technological initiatives under tight deadlines. By leveraging existing technologies and adapting them to new requirements, we ensured a smooth transition for users, contributing significantly to the financial infrastructure in French Polynesia.

Call Center – Fare Rata

At Fare Rata, I spearheaded the creation of our Call Center from the ground up, setting a new standard for customer service efficiency and satisfaction. This project was a testament to my comprehensive skill set in operational setup, technology integration, and team training.

Stack:

My Role & Contributions:

• Strategic Development: Authored the call center’s requirements, meticulously planned the budget, and selected the optimal SaaS solution.
• Technical Setup: Configured the chosen solution to meet specific operational needs, ensuring a seamless integration into Fare Rata’s workflow.
• Training & Documentation: Developed training programs and detailed documentation, empowering agents with the knowledge and skills for exceptional service delivery.
• Productivity & Efficiency: Achieved a 40% increase in call center productivity, marked by a higher number of calls handled per hour.
• Response Time Reduction: Cut down response times by 50%, enhancing customer experience from the first point of contact to resolution.
• Customer Satisfaction: Elevated overall customer satisfaction by 20%, as evidenced by customer surveys, reflecting the success of the new call center.

Impact:

This project highlights my multifaceted expertise, from strategic planning to hands-on implementation and training. My contributions led to substantial improvements in productivity, efficiency, and customer satisfaction, showcasing my capability to transform and optimize customer service operations at Fare Rata.

Weezible website – Weezible

Weezible is not just a web agency; it’s a business partner for growth-minded entrepreneurs. By offering website rental with dedicated webmaster support, Weezible empowers business owners to focus on their core operations, leaving the digital heavy lifting to the experts. Beyond website services, Weezible extends its expertise to social media management, digital marketing, design, branding, and logo creation.

Stack:

My Role & Contributions:

• Website Design and Development: I meticulously crafted Weezible’s website, focusing on user experience and functionality. The design facilitates easy navigation, enabling clients to quickly book calls or appointments.
• E-Commerce Integration: By incorporating Stripe for secure payment processing, clients can effortlessly purchase Weezible’s diverse range of services directly through the website.
• Ongoing Innovation: My commitment to Weezible is ongoing. I continuously work on enhancing the website, adding new features to keep it at the forefront of digital efficiency and user-friendliness.

Impact:

My work on Weezible’s website has been instrumental in providing a seamless, intuitive platform for clients to access a comprehensive suite of web services. This project highlights my ability to create and manage dynamic websites that not only meet but exceed client expectations, driving business growth and customer satisfaction.

MahanaKDO – Weezible

MahanaKDO represents a unique fusion of traditional lottery gaming and modern SMS technology. As a creative force behind this project, I designed and built the MahanaKDO website, a platform that has redefined convenience in SMS lottery gaming in a vibrant, user-friendly digital environment.

Stack:

My Role & Contributions:

• Seamless Game Interaction: I developed an intuitive website where players can effortlessly browse and participate in various SMS games. The highlight is a simple yet innovative feature: players can join a game with just a click, automatically sending the correct SMS keyword to the designated number (7930).

• User-Friendly Design: The website’s design emphasizes clarity and ease of use, enabling players to easily find and engage with different games, enhancing their overall gaming experience.

Impact:

My work on MahanaKDO’s website has not only streamlined the gaming process but also significantly enriched player engagement. This project stands as a testament to my expertise in blending technical innovation with user-centric design, creating a platform that is both functional and enjoyable for its users.